Privacy Policy

Who we are

Bespoke Crafts Joinery Limited is the data controller for the information described here. We are a joinery business based in Basildon, Essex.

What we collect

• Your name and phone number, and your email address if you give one.
• The town you are in and the type of work you are asking about.
• The message you send us, including any photographs or sketches you share.
• Basic technical information your browser sends to our hosting provider, such as your IP address, used only to keep the website secure and available.

Why we use it and our lawful basis

We use your details solely to answer your enquiry, arrange a visit to measure, and prepare a quote. The lawful basis is your consent when you send an enquiry, and our legitimate interest in responding to people who contact us about our work.

We only send marketing messages if you separately opt in, and you can withdraw that at any time by replying or calling us.

Who we share it with

We do not sell your information. It is stored with our website and email providers, who process it on our instructions only. We share information with third parties otherwise only where the law requires it.

How long we keep it

Enquiries are kept for up to 24 months so we can follow up on quotes and answer questions about work we have carried out. Records relating to completed work are kept for six years where tax law requires it.

Your rights

• Ask for a copy of the information we hold about you.
• Ask us to correct or delete it.
• Withdraw consent or object to our use of it.

Contact us using the details below and we will respond within one month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk.

Contact

Bespoke Crafts Joinery Limited · bespokecraftsjoinery@hotmail.com · 07846 655509

Company no. 16657300. Registered in England and Wales.